Quality Assurance

Our commitment to our clients is to achieve and maintain a high level of workmanship and quality assurance which guarantees to all our clients that the service which the company supplies meets the agreed contractual requirements. Our Quality Management System (ISO9001:2008) is certified by SAI GLOBAL and it enables us to  ensure that there are common procedures, processes and personnel in place to effectively mange and control quality. The management is committed to strive for continual improvement and ever increase the effectiveness of its Quality Management System in line with the expectations and needs of its customers leading to ultimate customer satisfaction by high Quality Service at reasonable cost and on time delivery of any project. To this end it is essential that every member of personnel, at all levels perform their task correctly.

The quality management system provides a framework for reviewing quality objectives laid down by the company. These objectives are reviewed on a regular basis by senior management. Suppliers who supply materials, components and services are monitored to ensure that they comply with the Company’s specified requirements. This policy shall be carried out through or by way of the following;

COMMITMENT – We have commitment to being the best in everything we do. We are passionate in our belief that through excellent performance we can achieve outstanding results for the company and our client on time.

PROFESSIONALISM – We set the highest professional standards for ourselves achieving them through rigorous, disciplined and efficient practices in all our business and work processes. Training and development are the essential part of the system.

INTEGRITY – We work in an environment of trust where through straight talking, clear feedback, constant reality checking we ensure that our goals and activities are based on our ability to deliver what we promise.

CARE FOR PEOPLE – We work to ensure the wellbeing and safety of all our people, we seek their input and ideas, giving each other a respect we expect, aware that we each have a significant part to play in developing Samcon.

BUILDING FOR THE FUTURE – We constantly strive to identify and adopt innovative ideas, working hard to ensure that in a changing environment we remain flexible and adaptable, fostering high performance teams which ensure our company’s future long term success.

OUR OBJECTIVES

• to ensure a systematic application of the quality system.
• identify the changing needs and expectations of our customers.
• develop and maintain processes and procedures that ensure that these changes are accommodated.
• achieve efficiency in our operations, attention to detail, and responsiveness to customer priorities.
• provide quality products and services on time and at the lowest cost.
• provide an employment environment where continuous improvement is encouraged.

OUR RESPONSIBILITIES

• to train all staff and contractors to identify areas where improvement can be achieved.
• to regularly audit and review of our quality system.
• to investigate and provide root cause analysis of incidents and non-conformances in our to identify appropriate corrective action and preventive actions which can then be incorporated into our quality system.
• to remove wasted and non-value added steps and time in our processes where feasible.
• to strive to ensure that customer and stakeholder satisfaction is achieved at all times, in all works.
• to support the adoption of appropriate quality systems and management principles in order that all stakeholders benefit from this commitment to quality.
• to investigate and provide root cause analysis of incidents and non-conformances in our efforts to identify appropriate corrective action and preventive actions which can then be incorporated into our quality system.

FEEDBACK is an important part of improving our Quality Management System and we encourage all clients and partners to contact us with any suggestions / surveys that would help us deliver an even better service.